COVID-19

Delivery update

Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your beauty essentials as soon as possible but please expect a 48 hour delay to the dispatch of standard delivery orders.

What Measures are  taking to protect costumers from COVID-19?

According to the World Health Organization (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, our company is constantly monitoring the situation (and any official advice issued in connection with the same) and our company is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.

Specifically, in respect of the threat of COVID-19, additional measures implemented by our company currently include the following:

All employees have received additional education and training on hand hygiene and we have deployed additional hand sanitizers throughout all workplaces.

We are adhering to the UK Government guidelines and supporting employees who need to self-isolate for 7 or 14 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough.

In addition, we are taking extra precautions on reducing any touch and transmission points throughout all  premises and workplaces.

COVID -19 Delivery measures

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well being of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

What actions have you taken to protect your staff?

The safety and well being of both colleagues and customers is our absolute priority. our company has consistently taken early and swift actions to ensure this. Our company has also been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.

What safeguarding measures do you have at your warehouses?

We also have strict safeguarding measures in place across each of manufacturing and distribution sites across the globe, which go far beyond any Government guidelines. This is to ensure our teams can work safely while maintain social distancing at all times. We provide them with face mask, hand sanitizers, gloves and PPE as required. Other measures include providing our manufacturing and distribution colleagues with ready-to-cook ingredient meal packs at the end of each shift, sufficient to feed a family of four. These are provided free of charge and aimed at reducing the needs of our staff to visit supermarkets, increasing their own safety while reducing the strain on supermarkets to help the more vulnerable in our local regions.

If you require any more details, please feel free to contact us at anytime.